Shipping & Store Policies

Last Updated: September 27, 2026

Thank you for shopping with us! We’re committed to providing quality phone cases, portable chargers, and accessories while making your shopping experience as smooth as possible. Please read the following policies carefully before placing an order.

1. Order Processing

All orders are processed after your payment has been successfully received.

Orders are typically processed within 1–3 business days. Business days do not include weekends or holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.

Please note that processing time is separate from shipping time. Your order may require additional time to arrive after it has been processed and shipped.

During holidays, promotions, product launches, or periods of unusually high order volume, processing times may be slightly longer than normal.

2. Shipping Times

Estimated delivery times depend on the shipping method selected at checkout and the destination of the order.

Typical delivery estimates are:

• Standard Shipping: approximately 3–7 business days

• Expedited Shipping: approximately 1–3 business days, when available

These are estimates and are not guaranteed delivery dates.

Shipping delays may occur due to weather, carrier delays, holidays, incorrect addresses, customs procedures, or other circumstances outside of our control.

Once an order has been handed over to the shipping carrier, we cannot guarantee a specific delivery date.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on your location, order size, shipping method, and any applicable promotions.

From time to time, we may offer free shipping promotions. Any applicable free-shipping offer will be clearly displayed during the promotion.

4. Order Tracking

When tracking information is available, it will be provided by email after your order has shipped.

Please allow some time for the carrier's tracking system to update after the tracking number is created.

If your tracking information has not updated for several business days, please contact us so we can help determine the next steps.

5. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing an accurate and complete shipping address at checkout.

Please carefully review your address before submitting your order.

If you notice that your shipping address is incorrect, contact us as soon as possible. We will do our best to update the address before the order ships, but we cannot guarantee that changes can be made after an order has entered processing.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply before the order can be reshipped.

6. Lost, Stolen, or Missing Packages

Once an order has been shipped, it is transported by the selected shipping carrier.

If tracking shows that your package was delivered but you cannot locate it, please first check around your delivery location and contact the shipping carrier for additional information.

We recommend contacting us if you are unable to resolve the issue with the carrier.

We are not responsible for packages that are confirmed as delivered to the shipping address provided at checkout.

7. Damaged Items

We carefully package our products before shipping.

If your item arrives damaged, please contact us within 7 days of delivery.

To help us resolve the issue, please provide:

• Your order number

• A description of the damage

• Clear photos of the damaged product

• Photos of the packaging, if applicable

After reviewing the information, we may offer a replacement, store credit, or refund depending on the circumstances.

Do not throw away the damaged product or packaging until we have reviewed your claim, as it may be needed for verification.

8. Wrong or Missing Items

If you receive the wrong product or an item is missing from your order, please contact us within 7 days of delivery.

Please include your order number and photos of the items you received. We will review the issue and work with you to provide an appropriate resolution.

9. Returns

We want you to be satisfied with your purchase.

Eligible items may be returned within 30 days of delivery, provided that the item is unused, undamaged, and in its original condition and packaging.

Certain products may not be eligible for return if they have been used, damaged after delivery, or altered.

To request a return, contact us before sending anything back. Do not send a return to the return address on your package unless you have received return instructions from us.

Customers may be responsible for return shipping costs unless the item was defective, damaged during delivery, or the wrong item was sent.

10. Refunds

Once a returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method.

Please allow your payment provider or financial institution additional processing time for the refund to appear in your account.

Original shipping charges may be non-refundable unless the return is due to an error on our part or a defective/damaged product.

11. Exchanges

If you need to exchange an eligible product, please contact us before returning the item.

Exchanges are subject to product availability.

If the requested replacement is unavailable, we may provide another appropriate resolution, such as store credit or a refund.

12. Order Cancellations

We begin processing orders as soon as possible.

If you need to cancel an order, contact us immediately after placing it. We will attempt to cancel the order before it is processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible.

If the order has already shipped, you may need to follow our return policy instead.

13. Product Compatibility

For phone cases and device-specific accessories, customers are responsible for selecting the correct device model before placing an order.

Please carefully check your phone model and product description before purchasing.

We are not responsible for compatibility issues caused by selecting the incorrect device model.

For portable chargers and electronic accessories, please review the product specifications and compatibility information listed on the product page before purchasing.

14. Portable Charger & Electronic Product Safety

Please use portable chargers and electronic accessories according to the manufacturer's instructions and the instructions provided with the product.

Do not use a product that appears damaged, swollen, overheated, or otherwise unsafe.

Keep electronic products away from excessive heat, water, and conditions that may damage the product.

If you believe a product is defective or unsafe, stop using it and contact us.

15. International Orders

For international orders, delivery times may vary depending on the destination country, customs processing, and the shipping carrier.

Customers are responsible for complying with applicable laws and regulations in their destination country.

Additional customs fees, duties, taxes, or other import charges may apply to international orders. Unless otherwise stated at checkout, these charges are the responsibility of the customer.

We cannot guarantee delivery dates for international shipments.

16. Delivery Delays

We do our best to ship orders promptly, but some delays may occur because of circumstances outside our control, including:

• Severe weather

• Natural disasters

• Carrier delays

• Holidays

• High shipping volumes

• Customs delays

• Incorrect address information

• Other unforeseen circumstances

If your order is delayed, please check your tracking information first. If you still need assistance, contact us with your order number.

17. Changes to Orders

If you need to change the quantity, product, color, device model, or shipping address on an order, contact us as soon as possible.

We will try to accommodate changes before the order is processed.

Once an order has been processed or shipped, changes may no longer be possible.

18. Contact Us

If you have questions about an order, shipping, returns, refunds, or any of our products, please contact our customer support team.

Email: rayanmaalim27@gmail.com

Business Name: PIXEL CORE

We aim to respond to customer inquiries within 1–2 business days.

19. Policy Updates

We reserve the right to update or modify these policies when necessary.

Any changes will be posted on this page with an updated "Last Updated" date.

By placing an order through our store, you acknowledge that you have read and agreed to these policies.

Thank you for choosing our store!