Refund policy

Refund and Return Policy
Thank you for shopping at pixel core. We want you to be completely satisfied with your purchase. Because we specialize in electronic tech accessories and portable power banks, we maintain clear guidelines regarding returns to ensure safety, quality compliance, and optimal service standards.


1. 30-Day Return Window
You have 30 days from the exact date your package is marked as delivered by the carrier to request a return or a refund. If 30 days have passed since the delivery date of your item, we unfortunately cannot offer you a refund or an exchange.
2. Return Eligibility Criteria
To be eligible for a return, your item must meet the following strict conditions:
  • The item must be completely unused, unworn, and in the exact same condition that you received it.
  • The product must be returned in its original retail packaging, including all plastic wraps, interior trays, charging cables, and instructional manuals.
  • Items that display physical damage due to customer misuse, drops, cracks, or liquid exposure are completely excluded from return eligibility.
3. Defective, Damaged, or Broken Items
We take great care in sourcing quality products, but if your electronic item arrives defective or stops working during standard initial use, please follow these steps:
  • Contact our support team at pixelcore054@gmail.com within 7 days of package delivery.
  • You must provide your order number alongside clear photographic or video proof illustrating the functional issue (such as the charger failing to hold a charge or a structural defect).
  • Once the digital proof is verified by our support staff, we will arrange for a free replacement item to be shipped out immediately, or issue a full refund to your account.
4. Non-Returnable Items
Due to hazardous materials shipping safety regulations regarding standalone lithium-ion batteries and custom global logistics, the following items are strictly non-returnable:
  • Standalone lithium-ion portable chargers that have been unboxed, heavily used, or altered.
  • Digital gift cards or promotional free add-on products.
5. How to Initiate a Return
Please do not mail your purchase back to the fulfillment address listed on your package shipping label or back to our dropshipping supplier. We will not accept or process unauthorized packages.
  1. Email your formal return request to pixelcore054@gmail.com stating your Order Number and the exact reason for the return.
  2. If your return request is approved, our support team will email you the precise, designated return mailing address.
  3. Return Shipping Costs: Customers are fully responsible for paying their own shipping costs for returning non-defective items (such as changing your mind or ordering an incorrect phone case size). Shipping costs are non-refundable. We highly recommend utilizing a trackable shipping service, as we cannot guarantee that we will receive your returned package.
6. Refunds and Bank Processing Times
Once your return package is safely received and inspected by our team, we will send you an email confirmation notifying you that we have received your item. We will also inform you of the approval or rejection of your refund.
  • If approved, your refund will be processed immediately and applied automatically to your original method of payment (credit card or debit card).
  • Please allow 5 to 10 business days for your banking institution or credit card provider to officially post the credit back to your account balance.
For any additional questions regarding your order, shipping windows, or product policies, please reach out directly to our dedicated support desk at pixelcore054@gmail.com.